Did you know that March is Pet Poison Prevention Month? With Easter chocolate in the shops, Spring bulbs sprouting and Mothers’ Day bouquets on sale there are lots of pet toxins about. Here’s what to do if your pet eats something they shouldn’t and how to make sure you’re prepared!
If in any doubt whether an item your pet has ingested is toxic, please contact a vet to check. Speedy action is essential incase veterinary intervention is required. Be ready to share details of what your pet has eaten and how much, when they ate it and how much they weigh.
All our registered clients have complimentary access to VidiVet – a vet-led pet triaging service available 24/7. This is a great first port of call, is quick and easy and will give peace of mind that you’ve taken action and is totally free. The service is really handy for checking whether you need to see a vet and how urgently. Perfect for when we are closed, but feel free to use VidiVet when we’re open too! Check communications from us for access details if you haven’t already downloaded the VidiVet App.
The Advice 24/7 page on our website has more information about our free VidiVet service and additional pet health support materials including an interactive pet Poisons Guide. Don’t forget too that we’re just a phone call away if you prefer to speak to a member of our team.
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
Today is the last day you will be able to contact us via PetsApp as we transition over to our new WhatsApp messaging service. Scan the QR code above to store our 387 Vets and West Midlands Cat Clinic WhatsApp number into your phone so that you can continue to message the practice. If you don’t have WhatsApp, don’t worry! You can also send us an SMS on +44 7450 095249. All messages will be responded to during the course of the working day.
If you need to speak to us please continue to call us on 01922 411755 as the above service is for messages only. If you have a pet emergency, please phone us rather than messaging us, so that we can help you as quickly as we can.
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
Following our post at the end of last week, this is a reminder that we’ll be closed to clients tomorrow (Wednesday 11th December) between 10am and 3pm for whole team training.
If your pet has a life-threatening emergency at this time, please continue to call us on 01922 411755 and follow the recorded instructions.
If you are unsure whether your pet needs to see a vet, or have a general query about your pet’s health, please do make use of our VidiVet triaging service, free to all our clients, for prompt 24/7 advice from a vet. Check e-mail and PetsApp communications from us on how to access if you haven’t already downloaded the app.
We’ll be open as normal from 3pm, and will respond to any PetsApp messages on our return from our off-site training.
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
We wanted to give you a heads up that the practice will be closed between 10am and 3pm on Wednesday 11th December for whole team training. This means that we won’t be open for appointments, to answer queries or for meds or food collection.
If your pet has a life-threatening emergency while we are in training, please continue to call us on 01922 411755 and follow the recorded instructions. If you are unsure whether your pet needs to see a vet, or have a general query about your pet’s health, do make use of our VidiVet triaging service, free to all our clients, for prompt 24/7 advice from a vet. Check e-mail and PetsApp communications from us on how to access if you haven’t already downloaded the app. We will respond to any PetsApp messages on our return.
Wednesday’s training is all around team work and communication. We look forward to bringing new learning back into practice so that we can continue to improve our service to you and your pets.
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
Happy British Veterinary Receptionist Appreciation Day to our amazing reception team! Here are Laura, Angie and Nikki, today’s front of house reception team superstars! A shout out to Clare too who is off today, and Beth who is on maternity leave. We love you all!
The recognition day was first championed by the British Veterinary Receptionist Association (BVRA) in 2019 to recognise the importance, diversity and challenge of the veterinary receptionist role. As well as being the first port of call for owners contacting the practice, booking pets in, dealing with owner queries and following up appointment reminders, receptionists liaise with our clinical teams to offer administrative support and update records when pets join us from other practices. They unpack orders, rotate stock, help with preparation of items (food and meds orders) for collection, help with managing clinicians’ diaries and so much more. It’s an incredibly rewarding job seeing pets at set intervals on their life journey and getting to know pet owners. As well as being here to celebrate pet highs, team are also here to offer support at sadder times.
Thank you to our fabulous team for all you do to help support pets and pet owners and the rest of our 387 team. We would be truly lost without you.
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
