Going the extra mile to improve experience

CFC RT | Going the extra mile to improve experience | Although Veterinary Nursing Awareness Month officially ended yesterday, we’re also devoting the first week in June to profiling our fabulous nurses and the amazing job they do.  | Wellcare World | dog

Although Veterinary Nursing Awareness Month officially ended yesterday, we’re also devoting the first week in June to profiling our fabulous nurses and the amazing job they do. 

This is a particularly apt photo of our Registered Veterinary Nurse Rachael, which was used by the charity International Cat Care (ICC) to champion veterinary nurses during Veterinary Nursing Awareness Month. With an ISFM Advanced Certificate in Feline Behaviour and a deep passion for all things cats, Rachael is our nurse Cat Friendly Clinic Advocate. Her responsibilities in this role include ensuring our cat facilities meet the highest ICC Cat Friendly Clinic accreditation standards, that we continue to review how we can make in-practice experience better for cats, advising clients on feline wellbeing, signposting colleagues to relevant training and training new team members on our cat friendly policies. 

Rachael is also our clinical Dog Friendly Clinic advocate, as 387 Vets is an accredited Dog Friendly Clinic (DFC) with the Dogs Trust and British Veterinary Behaviour Association’s DFC scheme. Rachael’s responsibilities in this area are similar to her cat advocate role. Being dog friendly means looking at ways we can reduce stress and improve wellbeing for canines on vet visits, from being aware of and avoiding situation stacking, responding accordingly to behavioural signals and employing low stress handling techniques to running a variety of clinics that help improve canine confidence. 

If you feel your pet would benefit from stress reduction tips around vet visits, please get in touch! 

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387 Vets

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Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives. To learn more, visit WellcareWorld.com and begin living a better life today.

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It’s hot hot hot!

water bowl | It’s hot hot hot! | Yesterday was reported as the hottest day in May on record and today doesn’t feel much cooler! It’s really important we help our pets to stay as cool and comfortable as possible at this time. | Wellcare World | dog

Yesterday was reported as the hottest day in May on record and today doesn’t feel much cooler! It’s really important we help our pets to stay as cool and comfortable as possible at this time.

Walk dogs first thing in the morning or later in the evening when the temperature is cooler. Take water and a water bowl with you and limit exertion. If you’re dog-walking on pavements, it’s a good idea to do a temperature test before you set out – if it’s too hot for the palm of your hand, it’s too hot for your dog’s pads.

Around the house, ensure your dog has access to fresh water at all times and can always access shade and cooler rooms. If you’re visiting us in practice today, look out for our extra water bowls dotted around the site! Ice cubes in the bottom of water bowls helps water stay cooler for longer. There are some great products on the market to help pets keep cool, such as cool mats and a doggy paddling pool for the garden which is lots of fun too! Consider an indoor fan. Needless to say, conservatories are a big no-no as they can reach heat extremes incredibly quickly. Likewise, do not leave your dog in the car for any duration in warm or hot weather as cars can become oven-like in minutes.

Cats are more independent and will take themselves off to find shade. Be aware they may choose to take themselves outside, even on the hottest of days! Ensure they have plenty of shady spots and leaf coverage where they can rest. You can make shady spots easily by popping a cardboard box in a choice spot in the garden, by draping a towel or blanket over chairs to form a canopy, or even by putting an open umbrella out on the grass. Again, make sure cats have access to plenty of fresh water to rehydrate. Many cats love running water, so it may be worth investing in a cat fountain to encourage your cat to drink.

Don’t forget that pets with white or very light-coloured hair can be especially susceptible to sunburn, so apply pet-friendly sunscreen to ears and noses!

Remember rabbits too! It’s really important to consider hutch location and how the sun moves around the garden during the day so that hutches and runs aren’t in full sun glare at any point. You can freeze water bottles so that drinking water stays cooler for longer, and it’s worth putting a frozen bottle of water wrapped in a tea towel into the hutch so rabbits can choose to lie against it should they wish. Dampening the tips of their ears with a cool facecloth helps them to feel cooler too. It’s also really important that you protect rabbits’ rear ends from fly strike (an incredibly painful and potentially fatal condition where flies lay eggs in the skin and the maggots hatch and feed on the host’s flesh). Preventative products are available. You should also check your rabbit’s bottom twice daily, and if they have any sore patches of skin, check these too. If you spot fly strike, pleaser seek immediate veterinary support.

If you are concerned that your pet may be suffering from heat stroke (symptoms include excessive panting, noisy panting, drooling, bright red gums, confusion or collapse), move them into shade and seek immediate veterinary advice. Heat stroke is a life-threatening emergency and fast action is essential.

Offered by our Wellcare World friend at

387 Vets

Trending Also -> Physiotherapy Terahertz Technology TeraMD

Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives. To learn more, visit WellcareWorld.com and begin living a better life today.

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Mobility magic

Paige mobiity | Mobility magic | This week, in support of May’s Veterinary Nursing Awareness Month, we’re continuing to profile the fab work undertaken by our veterinary nurses at 387 Vets and The West Midlands Cat Clinic. | Wellcare World | dog

This week, in support of May’s Veterinary Nursing Awareness Month, we’re continuing to profile the fab work undertaken by our veterinary nurses at 387 Vets and The West Midlands Cat Clinic.

This is 13 year old Rocky who has been attending mobility clinics here since February. Rocky was enrolled by his owners as he was becoming weaker and uncomfortable on his back legs and they’d noticed he had been finding it difficult to get up the stairs at home. His owners had stopped taking him out for walks before he came to see us as they were worried about Rocky’s ability to get out and about.

Our mobility clinics are run by Paige who holds a Certificate in Canine Mobility Nursing and has been granted a Veterinary Osteoarthritis Alliance Blue Paw Award in recognition of her knowledge and ability to improve osteoarthritis care in veterinary practice. Paige recommended certain lifestyle changes that could be implemented at home to support Rocky, as well as adapting his exercise routine and reviewing his diet. Staying in shape is important as excess body fat not only increases pressure placed on the body’s joints, but joints are also at increased risk of inflammatory response.

With careful control of daily calorie intake, joint supplements and a tailored exercise programme, Rocky is back to enjoying dog walks, has lost 1.2kg and seems generally happier and brighter all round. At his latest appointment, Rocky’s owner reported having had to move out of the way at home as Rocky raced past him up the stairs! Paige was so proud of Rocky’s progress and improvement, that she almost cried!

Offered by our Wellcare World friend at

387 Vets

Trending Also -> Physiotherapy Terahertz Technology TeraMD

Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives. To learn more, visit WellcareWorld.com and begin living a better life today.

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In the steps of a consult nurse

guinea pig | In the steps of a consult nurse | Our consulting nurses possess a huge bank of knowledge to be able to provide current, informed advice and support to you and your pets.  Not only do they help owners give pets the best start in life, they advise on a whole range of preventative care for happy, healthy pets long-term, administer a range of treatments, assess recovery progress and health status, triage injuries and recognise when it’s best for a pet to be referred to a vet.  | Wellcare World | dog

Our consulting nurses possess a huge bank of knowledge to be able to provide current, informed advice and support to you and your pets.  Not only do they help owners give pets the best start in life, they advise on a whole range of preventative care for happy, healthy pets long-term, administer a range of treatments, assess recovery progress and health status, triage injuries and recognise when it’s best for a pet to be referred to a vet. 

Weight checks, flea and worming checks, anal glands release, post op checks, dressing changes, laser therapy, stitch removal, nail clips, tick removal, second vaccinations, microchipping, blood pressure checks, eye cleaning, arthritis injections, end of life discussion and bereavement support … these are just some of the standard appointments our nurses have seen in the past week. 

Our Registered Veterinary Nurse Charlotte completed a Veterinary Nursing Consulting Certificate last year and loves sharing course learning around preventative care and chronic and acute conditions on her consulting days. Based in our cat clinic yesterday, Charlotte’s consultations included feline nutrition advice and general health checks, assessing patient response to mobility-improving medication and administering injections and carrying out cat nail clips. 

Here she is trimming guinea pig claws – a particular highlight as most of our visitors are cats and dogs!

Offered by our Wellcare World friend at

387 Vets

Trending Also -> Physiotherapy Terahertz Technology TeraMD

Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives. To learn more, visit WellcareWorld.com and begin living a better life today.

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Celebrating our veterinary reception team

Celebrating our veterinary reception team

reception team 1024x554 1 | Celebrating our veterinary reception team | A massive shout out to our amazing reception team – Emma, Clare, Beth, Angie and Nikki – this Veterinary Receptionist Appreciation Week! Being a veterinary receptionist is a hugely diverse and busy role. As well as being our front of house representatives and the first touch point for clients contacting 387 Vets and the West Midlands Cat Clinic, our reception team triage cases to ensure you get the right care when you need it, book appointments, process payments, answer queries, dispense medications, transfer histories, liaise with clinical team, respond to WhatsApp messages, follow up test results, clean the reception, waiting and consult areas, ensure waiting room cat carrier covers, dog mats and treat jars are available and well stocked, that supportive literature is available in the waiting room, that client packs are made up … the list goes on! Being able to multitask is essential as is thriving on being busy and being passionate about the job. As well as being customer-facing and customer focused, our reception team are an invaluable support to the rest of our team and are integral to the success of the practice. | Wellcare World | dog

A massive shout out to our amazing reception team – Emma, Clare, Beth, Angie and Nikki – this Veterinary Receptionist Appreciation Week! Being a veterinary receptionist is a hugely diverse and busy role. As well as being our front of house representatives and the first touch point for clients contacting 387 Vets and the West Midlands Cat Clinic, our reception team triage cases to ensure you get the right care when you need it, book appointments, process payments, answer queries, dispense medications, transfer histories, liaise with clinical team, respond to WhatsApp messages, follow up test results, clean the reception, waiting and consult areas, ensure waiting room cat carrier covers, dog mats and treat jars are available and well stocked, that supportive literature is available in the waiting room, that client packs are made up … the list goes on! Being able to multitask is essential as is thriving on being busy and being passionate about the job. As well as being customer-facing and customer focused, our reception team are an invaluable support to the rest of our team and are integral to the success of the practice.

Reception team love meeting pets and people. They are helpful, compassionate, supportive, love seeing your pets as they move through various life stages and are always partial to a canine cuddle and a feline hello! Thank you Emma, Clare, Beth, Angie and Nikki for all you do!

Offered by our Wellcare World friend at

387 Vets

Trending Also -> Physiotherapy Terahertz Technology TeraMD

Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives. To learn more, visit WellcareWorld.com and begin living a better life today.

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