As pet owners, we know how enriching pets can be to our daily life. However, when our pets fall ill, it’s a real worry. Having pet insurance means that finance doesn’t become the primary concern around treatment options. It’s something all veterinary practices recommend to give owners peace of mind that they can afford unexpected veterinary care their pet might need on their life journey.
Interestingly, whilst we often tend to think of having insurance in case of accidents and emergencies, insurance provider Petplan reports that 90% of claims are for pet illness rather than accident: indeed, many insurance claims at 387 Vets are for chronic life-long illnesses that require pets to have monthly medications and regular health reviews.
We are incredibly grateful to our RVN Sharon who, in addition to her other veterinary nursing responsibilities, handles the majority of insurance claim processing for pets registered at 387 Vets. It’s a really important responsibility and, with a single claim taking anywhere between 15 and 45 minutes to process, Sharon has ring-fenced time off rota each week specifically dedicated to managing pet insurance. Can you believe, in 2025, a staggering 1500 pet insurance claims were processed at 387 Vets! Thank you, Sharon for the amazing job you do.
If your pet is under 18 months of age, and you’re interested in accessing 4 weeks’ free pet insurance, please give us a call on 01922 411755.
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In addition to carrying out a full portfolio of nursing responsibilities, our Registered Veterinary Nurse Rachael also holds the responsibility of Lab Supervisor in practice. If your pet has had blood or urine tests with us, and these have been processed on site, you’ll appreciate the speed with which samples have been analysed, results shared and any necessary treatment commenced. Rachael has the important role of ensuring everything is in place to make this happen.
Lab Supervisor responsibilities include quality checks on equipment, troubleshooting any technical issues and liaising with supplier support teams, maintaining slide and cassette stock, ensuring lab hygiene levels are maintained, allocating results to patient records, training new team on how to use our machines … and more!
With new analyser machines installed last year at the culmination of our internal expansion project, we’re able to run an even wider profile of blood and urine tests in house, so Rachael’s role is more important than ever in helping pets and their owners to get speedy results!
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
Veterinary Nursing Awareness Month (which we’re rolling into June), isn’t just about celebrating the role of qualified nurses. It’s also about raising awareness around what the job can entail and championing students currently working towards a career in veterinary nursing. Our student nurse Isobel initially started at 387 Vets volunteering for a day a week whilst studying for an Animal Management Diploma to gain course-required practical experience in an animal-related environment. Three years later, she has just completed the second year of her Level 3 Veterinary Nursing Diploma and, after the summer, will be starting to prepare for her oral Professional Discussion with an industry panel and final practical examinations (OSCEs) to become a Registered Veterinary Nurse! What have been the highlights so far?
“I loved starting in kennels and on cat ward to really get to know the inpatient role properly before moving into other areas in practice. I have had lots of opportunity to take clinics and feel competent running nurse consults. Learning anaesthetics under supervision has been really interesting, and I particularly love seeing pets going through the whole journey now from admit to discharge, and being an active part in it all. It’s like piecing the whole jigsaw together.”
The time has flown! We look forward to supporting Isobel in the exciting months aheads!
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
Charlotte started at 387 Vets as part of our reception team back in 2019, and was our first dedicated cat clinic receptionist when The West Midlands Cat Clinic opened in 2021! In the Spring of 2023, Charlotte moved from reception to nursing team to embark on a Level 3 veterinary nursing diploma. Why the change?
“I saw what an amazing job our nurses do and how rewarding the job is and wanted to get involved. My main life goal is to be able to come home at the end of each day and know I’ve made a difference, and veterinary nursing is a brilliant way to do this.
“Looking back, I would never have thought at the age of 33 I’d be back in education doing something like this. I thought college at 18 years old was the end of my educational opportunity. The course is challenging, but it’s the best decision I’ve ever made and I’m looking forward to the future and the doors that can be opened with veterinary nursing.”
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
Although Veterinary Nursing Awareness Month officially ended yesterday, we’re also devoting the first week in June to profiling our fabulous nurses and the amazing job they do.
This is a particularly apt photo of our Registered Veterinary Nurse Rachael, which was used by the charity International Cat Care (ICC) to champion veterinary nurses during Veterinary Nursing Awareness Month. With an ISFM Advanced Certificate in Feline Behaviour and a deep passion for all things cats, Rachael is our nurse Cat Friendly Clinic Advocate. Her responsibilities in this role include ensuring our cat facilities meet the highest ICC Cat Friendly Clinic accreditation standards, that we continue to review how we can make in-practice experience better for cats, advising clients on feline wellbeing, signposting colleagues to relevant training and training new team members on our cat friendly policies.
Rachael is also our clinical Dog Friendly Clinic advocate, as 387 Vets is an accredited Dog Friendly Clinic (DFC) with the Dogs Trust and British Veterinary Behaviour Association’s DFC scheme. Rachael’s responsibilities in this area are similar to her cat advocate role. Being dog friendly means looking at ways we can reduce stress and improve wellbeing for canines on vet visits, from being aware of and avoiding situation stacking, responding accordingly to behavioural signals and employing low stress handling techniques to running a variety of clinics that help improve canine confidence.
If you feel your pet would benefit from stress reduction tips around vet visits, please get in touch!
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
