A massive shout out to our amazing reception team – Emma, Clare, Beth, Angie and Nikki – this Veterinary Receptionist Appreciation Week! Being a veterinary receptionist is a hugely diverse and busy role. As well as being our front of house representatives and the first touch point for clients contacting 387 Vets and the West Midlands Cat Clinic, our reception team triage cases to ensure you get the right care when you need it, book appointments, process payments, answer queries, dispense medications, transfer histories, liaise with clinical team, respond to WhatsApp messages, follow up test results, clean the reception, waiting and consult areas, ensure waiting room cat carrier covers, dog mats and treat jars are available and well stocked, that supportive literature is available in the waiting room, that client packs are made up … the list goes on! Being able to multitask is essential as is thriving on being busy and being passionate about the job. As well as being customer-facing and customer focused, our reception team are an invaluable support to the rest of our team and are integral to the success of the practice.
Reception team love meeting pets and people. They are helpful, compassionate, supportive, love seeing your pets as they move through various life stages and are always partial to a canine cuddle and a feline hello! Thank you Emma, Clare, Beth, Angie and Nikki for all you do!
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This year, both 387 Veterinary Centre and The West Midlands Cat Clinic are due to go through re-accreditation for our Cat Friendly Clinic Status and, once again, we’re aiming for gold! The process involves evidencing how we help to minimise feline stress in practice and in and around veterinary visits.
Part of the accreditation involves all clinical team completing a certain amount of feline-specific training including appropriate response to feline behaviours exhibited in practice.
Some of us have already accessed Feliway’s Cat Handling Programme, a practitioner training resource created by Ceva and International Cat Care. We were super-excited to see The West Midlands Cat Clinic featured throughout the set of online learning modules, demonstrating exemplar practice. Check out these stills to spot a few familiar faces too!
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We don’t like to stand still at 387 Vets and the West Midlands Cat Clinic, so make sure you’re up to date with our latest practice and team news in our Spring Newsletter! In addition to sharing seasonal pet health advice, we’re really excited to add new nurse-led dental clinics to our service portfolio, and we’ve also just launched our very own range of 387 pet supplements for dogs and cats! Click here to find out more!
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
This is 11 year old Sid who has recently been in for dental work with Selenia, our vet with a postgraduate certificate in small animal dentistry. We carry out staged dentals at 387 Vets. This means that procedures are time-limited to increase pet safety under anaesthesia so if a pet needs a significant amount of treatment, they will come in for more than one visit. Sid was a very brave boy, having 10 teeth removed at his first visit and 5 further extractions a month later.
Did you know that an adult dog has 42 teeth? And that, just as with humans, regular tooth brushing with pet toothpaste and a soft-bristled toothbrush is a really good dental hygiene routine to establish to help protect your dog’s teeth and gums? Get in touch to find out how best to get a toothbrushing regime started and for useful advice on additional things you can do to help keep your dog’s teeth and gums healthy.
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
We love supporting team members to broaden their knowledge in areas of particular clinical interest. Many of you will know our vet Selenia who is holder of a postgraduate certificate in small animal dentistry. Last weekend, Seli attended the British Veterinary Dental Association’s 2026 Congress in London for two days specifically dedicated to learning more about pet dental and oral health. Lectures covered a diverse range of topics from effective pain management and handling difficult extractions to plaque prevention, anaesthesia considerations and useful protocols for exotics dentistry. Topics in the advanced lecture stream were equally as diverse, and there was even a session on how to build your own 3D printing lab for surgical planning! We look forward to hearing all about Seli’s trip when she’s back in tomorrow!
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
