It’s hard to believe Christmas is only a couple of days away! Here is our Lead Nurse Cody getting into the Christmas spirit with her festive-themed theatre cap! Look out for some of our team sporting reindeer antlers if you’re popping in during the next couple of days!
387 Veterinary Centre will be open tomorrow (Christmas Eve) until 2pm, at which point the practice will close until 8am on 27th December. We’re then open as normal until New Year’s Eve when we’ll once again have an early finish ahead of the New Year’s Day which we also all take as holiday. Normal service resumes completely from 2nd January 2025!
If you have any concerns about your pet’s health while we are closed, all clients have free access to Vidivet, a 24/7 service offering triage advice from a qualified vet. Great if you have any meds queries or if you are unsure whether your pet needs to see a vet urgently. Check out communications from the practice for information on how to access if you haven’t already downloaded the app. Our Advice 24/7 page on our website provides lots of additional information on assessing your pet’s health.
If you do have a pet emergency, please continue to call the practice on 01922 411755 and follow the answer machine instructions.
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This is fabulous Dairylea who came in to see us in what must be one of the most striking doggy coats we’ve seen this winter! We love it! As temperatures are starting to feel much more wintery, many dogs will benefit from an extra layer while they are out and about, especially if they are short-coated breeds like whippets, or if your dog is more senior in age as cold weather can exacerbate any joint pain.
There are lots of other things we can do in the winter months to keep our furry companions happy and healthy. Click here to read our latest newsletter’s winter watch tips!
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
Following our post at the end of last week, this is a reminder that we’ll be closed to clients tomorrow (Wednesday 11th December) between 10am and 3pm for whole team training.
If your pet has a life-threatening emergency at this time, please continue to call us on 01922 411755 and follow the recorded instructions.
If you are unsure whether your pet needs to see a vet, or have a general query about your pet’s health, please do make use of our VidiVet triaging service, free to all our clients, for prompt 24/7 advice from a vet. Check e-mail and PetsApp communications from us on how to access if you haven’t already downloaded the app.
We’ll be open as normal from 3pm, and will respond to any PetsApp messages on our return from our off-site training.
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
We wanted to give you a heads up that the practice will be closed between 10am and 3pm on Wednesday 11th December for whole team training. This means that we won’t be open for appointments, to answer queries or for meds or food collection.
If your pet has a life-threatening emergency while we are in training, please continue to call us on 01922 411755 and follow the recorded instructions. If you are unsure whether your pet needs to see a vet, or have a general query about your pet’s health, do make use of our VidiVet triaging service, free to all our clients, for prompt 24/7 advice from a vet. Check e-mail and PetsApp communications from us on how to access if you haven’t already downloaded the app. We will respond to any PetsApp messages on our return.
Wednesday’s training is all around team work and communication. We look forward to bringing new learning back into practice so that we can continue to improve our service to you and your pets.
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
As existing holders of Royal College of Veterinary Surgeons General Practice Accreditation, this year we decided to apply for two additional RCVS Practice Standards Scheme (PSS) Awards. These awards offer practices the opportunity to demonstrate that they excel in one or more specialist area. After much evidence upload onto an RCVS assessment platform and an assessor site visit, we are delighted to share with you that we have been deemed ‘Outstanding’ in RCVS’s ‘Client Service’ and ‘Team & Professional Responsibility’ Awards.
For additional PSS Awards, assessors score practices in their chosen award against a framework of evidence requirements, with each evidence statement carrying a weighting of marks. For ‘Client Service’, assessment reviews a practice’s investment in all elements of the pet owner experience. The ‘Team and Professional Responsibility’ award covers assessment across a wider topic remit which includes clinical governance, infection control, medicine management, health and safety, team wellbeing, sustainability, professional development opportunity and training outcomes.
To achieve ‘Good,’ a practice must gain over 60% of available additional award marks in all modules of a specific award. This rises to 80% to achieve ‘Outstanding.’ Click here for more information about RCVS PSS Awards.
The RCVS’s Practice Standards Scheme is a voluntary initiative designed to promote and maintain the highest standards of veterinary care. Accredited practices give pet owners the reassurance that they meet RCVS’s stringent standards. And if a practice has additional RCVS PSS awards, you now know in these areas they truly excel.
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
