We love supporting our team with their professional development and bringing new ideas back into practice. Last week, our receptionists Clare and Emma attended the British Veterinary Receptionist Association (BVRA) Congress in Solihull for a full day of lectures specifically designed for veterinary receptionist growth and support. The diverse range of presentation topics included overcoming subtle communication pitfalls, elevating the client experience beyond the reception desk, supporting neurodivergent colleagues and clients, wildlife emergencies and being a rabbit friendly veterinary receptionist. Clare and Emma had a great first BVRA Congress experience and came back buzzing with feedback. We look forward to continuing to improve our service to you and your furry friends!
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