Many of you will already have met or spoken with Laura Newell, the newest member of our 387 Vets and West Midlands Cat Clinic reception team. Laura joined us in February, coming directly from the customer care team at a Midlands-based veterinary referral centre. Whilst she enjoyed being the first port of call for attending owners and pets, she really missed her previous first opinion practice experience and in particular, the opportunity to get to know regular clients, to meet people’s pets and to see them on repeat visits as they move through their various life stages.
Laura has 12 years’ customer-facing experience and is holder of a Gold Veterinary Receptionist Accreditation from the British Veterinary Receptionist Association (BVRA), so is brilliantly qualified to deal with the challenges of working on veterinary reception desk. We’re delighted to welcome Laura to the team!
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