Following our post at the end of last week, this is a reminder that we’ll be closed to clients tomorrow (Wednesday 11th December) between 10am and 3pm for whole team training.
If your pet has a life-threatening emergency at this time, please continue to call us on 01922 411755 and follow the recorded instructions.
If you are unsure whether your pet needs to see a vet, or have a general query about your pet’s health, please do make use of our VidiVet triaging service, free to all our clients, for prompt 24/7 advice from a vet. Check e-mail and PetsApp communications from us on how to access if you haven’t already downloaded the app.
We’ll be open as normal from 3pm, and will respond to any PetsApp messages on our return from our off-site training.
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
We wanted to give you a heads up that the practice will be closed between 10am and 3pm on Wednesday 11th December for whole team training. This means that we won’t be open for appointments, to answer queries or for meds or food collection.
If your pet has a life-threatening emergency while we are in training, please continue to call us on 01922 411755 and follow the recorded instructions. If you are unsure whether your pet needs to see a vet, or have a general query about your pet’s health, do make use of our VidiVet triaging service, free to all our clients, for prompt 24/7 advice from a vet. Check e-mail and PetsApp communications from us on how to access if you haven’t already downloaded the app. We will respond to any PetsApp messages on our return.
Wednesday’s training is all around team work and communication. We look forward to bringing new learning back into practice so that we can continue to improve our service to you and your pets.
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
Happy British Veterinary Receptionist Appreciation Day to our amazing reception team! Here are Laura, Angie and Nikki, today’s front of house reception team superstars! A shout out to Clare too who is off today, and Beth who is on maternity leave. We love you all!
The recognition day was first championed by the British Veterinary Receptionist Association (BVRA) in 2019 to recognise the importance, diversity and challenge of the veterinary receptionist role. As well as being the first port of call for owners contacting the practice, booking pets in, dealing with owner queries and following up appointment reminders, receptionists liaise with our clinical teams to offer administrative support and update records when pets join us from other practices. They unpack orders, rotate stock, help with preparation of items (food and meds orders) for collection, help with managing clinicians’ diaries and so much more. It’s an incredibly rewarding job seeing pets at set intervals on their life journey and getting to know pet owners. As well as being here to celebrate pet highs, team are also here to offer support at sadder times.
Thank you to our fabulous team for all you do to help support pets and pet owners and the rest of our 387 team. We would be truly lost without you.
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
We hope you and your pets have a happy, healthy long weekend wherever you may be and whatever you may be planning.
Both 387 Vets and The West Midlands Cat Clinic will be closed on Bank Holiday Monday. If you need to see a vet urgently when we’re closed, please continue to phone the practice and follow the answer machine instructions.
If you have a non urgent query, check out the advice pages on our websites for lots of guidance and support. All our registered clients also have access to our complimentary VidiVet facility – a 24/7 vet-led triaging service. You should have a PetsApp message or e-mail from us detailing how to set this up if you haven’t already. Great for checking if your pet needs to see a vet and how urgently.
We’re open as normal on Tuesday morning. Have a great weekend and fingers crossed the sun shines!
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
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