We were delighted to welcome Beth back from maternity leave at the end of January and many of you will already have spotted her on reception desk since she’s been back! Beth returns to the brand-new hybrid position of Client Services and Operations Coordinator. This means that, in addition to carrying out reception activity and using her SQP qualification to help streamline dispensing on desk, Beth will also spend part of her working week supporting our Operations Manager with improving efficiencies in practice as we continue to grow. This new part of Beth’s role includes price and stock checking, cross-referencing and ordering as well as checking agreed stock-related and waste reduction initiatives are being implemented. Beth will be on reception every Friday, and she’ll cover when other reception team members are poorly, have holidays booked or as the need arises. Not only does this mean that we’ll have more dedicated reception team members on desk more of the time, but it means you’ll get to see Beth on a regular basis too!
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A big high five to beautiful Summer who came in to stay with us yesterday morning for a procedure and brought her special teddy with her. Summer has had teddy since birth and both are now 7 years old! She carried her friend around with her whenever she needed to move from her kennel, and had the waggiest tail whenever teddy was near. Happy, happy dog! True best friends!
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
A big shout out to Hamish, Paige and Emma who are currently at the London Vet Show. Hot on the heels of the Investors in People Awards on Wednesday night, the three headed to ExCeL first thing on Thursday morning for the two-day veterinary congress. A highlight on the professional development calendar, this year, London Vet Show has an incredible 29 dedicated training areas delivering a huge diversity of sessions on the latest in veterinary thinking from world-class speakers in their field. We look forward to hearing all about congress next week, and finding out what golden nuggets of clinical knowledge and practical skill we can implement here at 387 Vets & The West Midlands Cat Clinic to keep driving our standards of care forwards.
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
Directors Hamish and Rachel, and our vet Emma and RVN Paige are making their way to the big smoke this afternoon to attend the Investors in People (IiP) Awards tonight. As one of the top 20 platinum businesses in IiP’s ‘We Invest in People’ accreditation scheme this year, we were invited to enter their UK Employer of the Year award for businesses with 2-49 employees. Exciting! We were extra delighted to discover we are one of the shortlisted finalists tonight! You can read our finalist case studyhere.
The award ceremony at Old Billingsgate promises to be a glamorous red carpet event. Compered by Anna Richardson, comedian Russell Kane will be providing entertainment and there’s also a live band. Awards will be presented after a three course dinner. And throughout the night, there will be a DJ to get the 800 attendees up and shaking their moves on the dance floor!
We promise to send photos when we are all glammed up! We are keeping our fingers crossed!
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
As existing holders of Royal College of Veterinary Surgeons General Practice Accreditation, this year we decided to apply for two additional RCVS Practice Standards Scheme (PSS) Awards. These awards offer practices the opportunity to demonstrate that they excel in one or more specialist area. After much evidence upload onto an RCVS assessment platform and an assessor site visit, we are delighted to share with you that we have been deemed ‘Outstanding’ in RCVS’s ‘Client Service’ and ‘Team & Professional Responsibility’ Awards.
For additional PSS Awards, assessors score practices in their chosen award against a framework of evidence requirements, with each evidence statement carrying a weighting of marks. For ‘Client Service’, assessment reviews a practice’s investment in all elements of the pet owner experience. The ‘Team and Professional Responsibility’ award covers assessment across a wider topic remit which includes clinical governance, infection control, medicine management, health and safety, team wellbeing, sustainability, professional development opportunity and training outcomes.
To achieve ‘Good,’ a practice must gain over 60% of available additional award marks in all modules of a specific award. This rises to 80% to achieve ‘Outstanding.’ Click here for more information about RCVS PSS Awards.
The RCVS’s Practice Standards Scheme is a voluntary initiative designed to promote and maintain the highest standards of veterinary care. Accredited practices give pet owners the reassurance that they meet RCVS’s stringent standards. And if a practice has additional RCVS PSS awards, you now know in these areas they truly excel.
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
