Our Registered Veterinary Nurse Paige was a VIP at the British Veterinary Nursing Association (BVNA) Congress dinner on Saturday night. Paige was given complimentary tickets as one of the shortlisted finalists in the Hills Pet Nutrition Support Nurse of the Year Awards. Results were announced at the dinner, and we were very excited to see the video of Paige being called up on stage to receive the Senior Support Nurse of the Year Runner Up trophy. We’re so proud of you!
Paige is incredibly passionate about improving senior pet quality of life. In the last 12 months, she has completed a canine mobility certificate, has launched new canine mobility clinics in practice and has completed the Veterinary Osteoarthritis Alliance (VOA) Blue Paw Award, which means Paige is officially recognised by the VOA as having sufficient knowledge to improve osteoarthritis care in veterinary practice. Marrying this knowledge with optimum weight and nutrition management strategy helps with pain relief, increased mobility and in giving senior pets a new lease and love of life.
If your senior pet is struggling with their mobility, you know where to come!
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Many thanks to those of you who have been visiting 387 Vets this week for your patience. Whilst our car park and West Midlands Cat Clinic access is still open, we have had to lock the passageway from the car park to our 387 reception due to a drain blockage.
If the passageway gates are still locked when you visit, please can you make your way to our 387 reception by returning to the car park and following the public footpath round by the road.
Severn Trent were on site yesterday and have booked an emergency crew to come out at some point today to further attend to the issue. We hope all will return to normal very soon!
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
Gorgeous Goldendoodle pup Milo came in to see us as he had been poorly in the car on the way to his new home and had brought up something plastic-looking. On closer inspection it turned out to be pieces of what looked like vinyl covering from one of the breeder’s chairs! Given that the vinyl made a further appearance when Milo was sick later that same week, he came in for a check up and for us to see if there was any still lingering. This is Milo wearing a hairband to keep his ears well out of the way after his emetic to make him sick!
Milo was back a few days later for his second vaccines and was in tip top form. No more nibbling on indigestibles!
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As an accredited Dog Friendly Clinic with Dogs Trust and The British Veterinary Behaviour Association, we’re super keen to help make in-patient visits as stress-minimal as possible. We phone owners ahead of patient admit to go through a care plan which includes questions about pet preferences and behaviours so that we can adapt care in practice accordingly. We ask that pets bring items from home with them for comfort and the familiar smell of home. A favourite blanket and teddy is perfect. We’ll also ask if owners can provide a portion of their dog’s favourite food for post procedure. Whilst we’re happy to provide food, we find pets often prefer what they and their tummy are used to. We have raised water bowls for bigger breeds and older pets.
In kennels, we make sure patient spaces are comfy and cosy. We drape towels over the front half of the kennel door too. Whist no kennel faces any other, this gives patients an extra sense of security if they want to tuck themselves away. We have three walk-in kennels on ward in addition to a host of other kennels to accommodate larger breeds, as well as a completely separate walk-in isolation kennel which we use for especially anxious patients, as well as medical cases warranting separation. We play gentle soothing music on ward and we keep treats and licki mats to hand for encouragement where some form of food is allowed.
We have a secure, enclosed toileting area directly off kennels. We have a patch of astro turf in our run for dogs who prefer to toilet on grass. If dogs like to potter before toileting, no problem. If they like company, that’s no problem too! We have dedicated kennels nurses specifically responsible for in-patient care and comfort.
Here are gorgeous Bez and Jasper beautifully modelling a few of our Dog Friendly Clinic inpatient initiatives. Both brought their teddies who were also given a health check during their stay!
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We are delighted to report that we have passed our 2025 Royal College of Veterinary Surgeons (RCVS) Practice Standards Scheme Assessment. The RCVS are the regulatory body for veterinary surgeons and registered veterinary nurses in the UK. Whilst their Practice Standards Scheme (PSS) is voluntary, the comprehensive framework helps drive improvement and makes practices accountable for service standards. Practices displaying the RCVS logo meet rigorous RCVS-set standards, giving owners peace of mind around their pet’s care. We’re proud that 387 Vets has been RCVS-accredited since 2009, and we particularly love the scheme for its holistic approach to practice review.
RCVS PSS assessments take place every four years and include upload of a significant bank of requested evidence onto an assessment portal followed by an on-site visit by an RCVS assessor to see evidence in practice and to speak with team.
In her feedback report, our assessor identified many areas of best practice, but made special reference to our practice culture, commenting that, “to see a practice so invested in their team is truly inspiring.” She continued that, “staff wellbeing and happiness is at the heart of this practice,” and praised the fact that, “the whole team are invested in maximising their skills, not only for their own development, but also for the development of the business.”
We believe that investing in team wellbeing and fulfilment plays a huge part in our practice identity and success. To have this recognised by the Royal College of Veterinary Surgeons feels amazing.
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
