We love supporting our team with their professional development and bringing new ideas back into practice. Last week, our receptionists Clare and Emma attended the British Veterinary Receptionist Association (BVRA) Congress in Solihull for a full day of lectures specifically designed for veterinary receptionist growth and support. The diverse range of presentation topics included overcoming subtle communication pitfalls, elevating the client experience beyond the reception desk, supporting neurodivergent colleagues and clients, wildlife emergencies and being a rabbit friendly veterinary receptionist. Clare and Emma had a great first BVRA Congress experience and came back buzzing with feedback. We look forward to continuing to improve our service to you and your furry friends!
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Big congratulations to lovely Lexi who has been working really hard on her body condition scoring. The beautiful pup has lost 9kg since she enrolled on a weight management programme at 387 Vets and is looking amazing. Lexi is currently 33kg, but she’s in contact with the wall in this photo which is shaving off another extra little bit!
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
We are delighted to report that we have passed our 2025 Royal College of Veterinary Surgeons (RCVS) Practice Standards Scheme Assessment. The RCVS are the regulatory body for veterinary surgeons and registered veterinary nurses in the UK. Whilst their Practice Standards Scheme (PSS) is voluntary, the comprehensive framework helps drive improvement and makes practices accountable for service standards. Practices displaying the RCVS logo meet rigorous RCVS-set standards, giving owners peace of mind around their pet’s care. We’re proud that 387 Vets has been RCVS-accredited since 2009, and we particularly love the scheme for its holistic approach to practice review.
RCVS PSS assessments take place every four years and include upload of a significant bank of requested evidence onto an assessment portal followed by an on-site visit by an RCVS assessor to see evidence in practice and to speak with team.
In her feedback report, our assessor identified many areas of best practice, but made special reference to our practice culture, commenting that, “to see a practice so invested in their team is truly inspiring.” She continued that, “staff wellbeing and happiness is at the heart of this practice,” and praised the fact that, “the whole team are invested in maximising their skills, not only for their own development, but also for the development of the business.”
We believe that investing in team wellbeing and fulfilment plays a huge part in our practice identity and success. To have this recognised by the Royal College of Veterinary Surgeons feels amazing.
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
Summer time is fantastic for long days and lovely dry dog walks but do be mindful that if walking through meadows or other areas with long grass that it’s prime grass seed season. Grass awns are barbed and can easily become lodged in your pet’s fur and painfully hook into their skin. Common problem areas are ears and between the toes, but we’ve removed awns from noses, cheeks and even necks!
This is 8 month old Shih Tzu Milo who managed to get a grass seed very painfully lodged under his third eyelid. You can see the offending awn in poor Milo’s eye. We were able to very gently tease the seed out and have given Milo eye drops to sooth the trauma site. Milo was a very brave boy! See the spikey grass seed below!
It’s worth giving dogs a quick groom on return from summer dogs walks to remove any loose seeds that may subsequently cause issues. This will stop them potentially reseeding in your garden too. As summer is the height of parasite season, it’s also a great opportunity to give your pet a quick once over for any nasty creepy crawlies that may have targeted your pet as a tasty host!
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
Many of you will have met our new veterinary receptionist Emma Kiejda who started with us this June. No stranger to veterinary practice, Emma has a diverse range of industry-related experience. She started out as a Veterinary Care Assistant at the age of 18, using her VCA qualification to support in-patient care. She later moved into a purely customer-facing role as a veterinary receptionist and, after a two year hiatus as an audit coordinator for a pharmaceutical stock taking company, is back in small animal practice – this time with us! Emma thrives on multi-tasking, loves working with people and pets and has a great understanding of front of house activity as well as a useful knowledge of more clinical elements of practice life. She also comes highly recommended by our nurse Rachael Leonard as they used to work together before coming here! We’re delighted to welcome Emma to the 387 Vets & West Midlands Cat Clinic team!
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
