A massive shout out to our amazing reception team – Emma, Clare, Beth, Angie and Nikki – this Veterinary Receptionist Appreciation Week! Being a veterinary receptionist is a hugely diverse and busy role. As well as being our front of house representatives and the first touch point for clients contacting 387 Vets and the West Midlands Cat Clinic, our reception team triage cases to ensure you get the right care when you need it, book appointments, process payments, answer queries, dispense medications, transfer histories, liaise with clinical team, respond to WhatsApp messages, follow up test results, clean the reception, waiting and consult areas, ensure waiting room cat carrier covers, dog mats and treat jars are available and well stocked, that supportive literature is available in the waiting room, that client packs are made up … the list goes on! Being able to multitask is essential as is thriving on being busy and being passionate about the job. As well as being customer-facing and customer focused, our reception team are an invaluable support to the rest of our team and are integral to the success of the practice.
Reception team love meeting pets and people. They are helpful, compassionate, supportive, love seeing your pets as they move through various life stages and are always partial to a canine cuddle and a feline hello! Thank you Emma, Clare, Beth, Angie and Nikki for all you do!
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
Our Eco Team was busy yesterday afternoon doing a spot of gardening on site! We’ve built our own planters for the roof terrace that was part of our most recent extension, using recycled polybricks. Spot our 387 branding! We’re keen to encourage pollinators and provide some form of food source in our flower beds all year round as well as creating a lovely place to sit out, so have planted heathers, herbs and lavender and will fill the remaining tub with wildflower seeds for a summer of floral colour. It was so sunny yesterday on the terrace that our Eco Team could barely keep their eyes open for a photo!
The mature lavender plants at the front of 387 Vets sadly didn’t survive the building works last year, so we’ve also planted up new lavender plugs as we know how popular this is with the bees. We’re looking forward to seeing our planting project in bloom!
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
We love supporting team members to broaden their knowledge in areas of particular clinical interest. Many of you will know our vet Selenia who is holder of a postgraduate certificate in small animal dentistry. Last weekend, Seli attended the British Veterinary Dental Association’s 2026 Congress in London for two days specifically dedicated to learning more about pet dental and oral health. Lectures covered a diverse range of topics from effective pain management and handling difficult extractions to plaque prevention, anaesthesia considerations and useful protocols for exotics dentistry. Topics in the advanced lecture stream were equally as diverse, and there was even a session on how to build your own 3D printing lab for surgical planning! We look forward to hearing all about Seli’s trip when she’s back in tomorrow!
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
20th February is Love Your Pet Day and a brilliant reason to set aside extra time to lavish love and attention on your pet! Pets bring us so much joy and make life richer. They are our companions, a listening non-judgmental friend, are pleased to see us, make us laugh, bring comfort in times of sadness or difficulty, make us more active, give us purpose and have a special place in our hearts.
What makes your pet particularly happy? Whether it’s being pampered, going out and about on a walk, interactive play, or snuggling up next to you, see if you can actively schedule in more of what they love today to show your pet how much you care!
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
We’re very excited to be advertising for an additional vet to join the 387 Vets and West Midlands Cat Clinic team. We’d love to welcome a new team member to help us make the most of all our brilliant facilities. Please share this post with anyone you think would be interested. Full job details are available here.
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
