We hope you and your pet family have fun celebrating New Year’s Eve, whatever you may be up to today!
387 Vets and The West Midlands Cat Clinic will be closed from after lunch today (31st December) until 8am on Friday 2nd January. If your pet needs to see a vet urgently at this time, please continue to call us on 01922 411755 and follow the answer machine instructions.
For non-urgent pet queries, Vidivet, our vet-led pet triaging service, is available all day everyday including bank holidays. A complimentary service for all registered clients, it’s great for pet peace of mind and for confirming if and how quickly your pet needs to see a vet. Check communications from us for information on how to access.
Wishing you and your pet family health and happiness for the coming year from all the team at 387 Vets and The West Midlands Cat Clinic.
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With the Christmas holidays fast approaching, this is just a reminder for owners with pets on long term meds, to check you have sufficient to see you over the festive break and into the early new year. Please can any requests for repeat prescriptions be made by 4pm on Friday 19th December to enable us to fulfil before suppliers close for Christmas. And do give us a ring before you pop down to collect to make sure everything’s ready for you when you arrive.
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Last week, 387 Vets’ directors Hamish and Rachel Duncan attended the Vet Dynamics Annual Conference in Hinkley with other like-minded independent practices, for two days of interactive lectures, workshops, Q&As and panel presentations all targeted to help independent practices thrive. Hamish and Rachel have been part of Vet Dynamics since 2021, an organisation which coaches independent practices to improve their business performance, leadership skills and team culture.
The conference culminated on Friday night with an awards ceremony in recognition of independent practices within the Vet Dynamics’ Community that particularly shine. Hamish and Rachel were delighted to be finalists for a Dynamic Team Award for the third year running, and this year, to win! Here they are with their Vet Dynamics coach Gemma and a rather fantastic lightbulb trophy and certificate!
Hamish and Rachel’s award was presented, “in recognition of their commitment to creating a workplace where shared values, growth and continual improvement allow teams to thrive. Through investment in development, the removal of obstacles and thoughtful role design, they foster engagement, collaboration and flow that strengthen both wellbeing and practice performance.”
What a fantastic honour to be singled out amongst so many other forward-thinking practices.
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We are delighted to report that we have passed our 2025 Royal College of Veterinary Surgeons (RCVS) Practice Standards Scheme Assessment. The RCVS are the regulatory body for veterinary surgeons and registered veterinary nurses in the UK. Whilst their Practice Standards Scheme (PSS) is voluntary, the comprehensive framework helps drive improvement and makes practices accountable for service standards. Practices displaying the RCVS logo meet rigorous RCVS-set standards, giving owners peace of mind around their pet’s care. We’re proud that 387 Vets has been RCVS-accredited since 2009, and we particularly love the scheme for its holistic approach to practice review.
RCVS PSS assessments take place every four years and include upload of a significant bank of requested evidence onto an assessment portal followed by an on-site visit by an RCVS assessor to see evidence in practice and to speak with team.
In her feedback report, our assessor identified many areas of best practice, but made special reference to our practice culture, commenting that, “to see a practice so invested in their team is truly inspiring.” She continued that, “staff wellbeing and happiness is at the heart of this practice,” and praised the fact that, “the whole team are invested in maximising their skills, not only for their own development, but also for the development of the business.”
We believe that investing in team wellbeing and fulfilment plays a huge part in our practice identity and success. To have this recognised by the Royal College of Veterinary Surgeons feels amazing.
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Summer time is fantastic for long days and lovely dry dog walks but do be mindful that if walking through meadows or other areas with long grass that it’s prime grass seed season. Grass awns are barbed and can easily become lodged in your pet’s fur and painfully hook into their skin. Common problem areas are ears and between the toes, but we’ve removed awns from noses, cheeks and even necks!
This is 8 month old Shih Tzu Milo who managed to get a grass seed very painfully lodged under his third eyelid. You can see the offending awn in poor Milo’s eye. We were able to very gently tease the seed out and have given Milo eye drops to sooth the trauma site. Milo was a very brave boy! See the spikey grass seed below!
It’s worth giving dogs a quick groom on return from summer dogs walks to remove any loose seeds that may subsequently cause issues. This will stop them potentially reseeding in your garden too. As summer is the height of parasite season, it’s also a great opportunity to give your pet a quick once over for any nasty creepy crawlies that may have targeted your pet as a tasty host!
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