‘Outstanding’ in RCVS additional awards

by WCWadmin | Nov 8, 2024 | Uncategorized

As existing holders of Royal College of Veterinary Surgeons General Practice Accreditation, this year we decided to apply for two additional RCVS Practice Standards Scheme (PSS) Awards. These awards offer practices the opportunity to demonstrate that they excel in one or more specialist area. After much evidence upload onto an RCVS assessment platform and an assessor site visit, we are delighted to share with you that we have been deemed ‘Outstanding’ in RCVS’s ‘Client Service’ and ‘Team & Professional Responsibility’ Awards.

For additional PSS Awards, assessors score practices in their chosen award against a framework of evidence requirements, with each evidence statement carrying a weighting of marks. For ‘Client Service’, assessment reviews a practice’s investment in all elements of the pet owner experience. The ‘Team and Professional Responsibility’ award covers assessment across a wider topic remit which includes clinical governance, infection control, medicine management, health and safety, team wellbeing, sustainability, professional development opportunity and training outcomes.

To achieve ‘Good,’ a practice must gain over 60% of available additional award marks in all modules of a specific award. This rises to 80% to achieve ‘Outstanding.’ Click here for more information about RCVS PSS Awards.

The RCVS’s Practice Standards Scheme is a voluntary initiative designed to promote and maintain the highest standards of veterinary care. Accredited practices give pet owners the reassurance that they meet RCVS’s stringent standards. And if a practice has additional RCVS PSS awards, you now know in these areas they truly excel.

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RCVS assessment this Wednesday

by WCWadmin | Sep 2, 2024 | Uncategorized

Many of you who have been into practice over the last month will have been invited to complete a customer satisfaction survey for our governing body, The Royal College of Veterinary Surgeons (RCVS). Huge thanks to those of you who have participated. Your responses form contributing evidence towards our application for an additional RCVS Client Service Award. We have already submitted a large bank of evidence for review. On Wednesday, we have site visit from an official assessor who will be coming in to chat to team and see our practices and protocols first hand. We are keeping all fingers and toes crossed for a great result!

Additional RCVS Awards allow any practice accredited through the RCVS Practice Standards Scheme to demonstrate how their practice excels in specialist areas. There are 9 additional awards. We are currently applying for Client Service and Team and Professional Responsibility.

The Practice Standards Scheme is a great initiative to help teams run veterinary practices to the highest standards of veterinary care. Choosing an RCVS-accredited practice for your pet gives you the reassurance that your furry friend is in great hands. RCVS practices are rigorously assessed every 4 years to ensure standards are maintained. 387 Veterinary Centre has been an RCVS accredited practice since 2009.

These two additional RCVS awards will enable us to show our governing body how much we’ve invested in our service provision, clinical excellence, team training and customer care over and above their standard framework recommendations.

We promise to keep you posted on how we get on!