Happy British Veterinary Receptionist Appreciation Day to our amazing reception team! Here are Laura, Angie and Nikki, today’s front of house reception team superstars! A shout out to Clare too who is off today, and Beth who is on maternity leave. We love you all!
The recognition day was first championed by the British Veterinary Receptionist Association (BVRA) in 2019 to recognise the importance, diversity and challenge of the veterinary receptionist role. As well as being the first port of call for owners contacting the practice, booking pets in, dealing with owner queries and following up appointment reminders, receptionists liaise with our clinical teams to offer administrative support and update records when pets join us from other practices. They unpack orders, rotate stock, help with preparation of items (food and meds orders) for collection, help with managing clinicians’ diaries and so much more. It’s an incredibly rewarding job seeing pets at set intervals on their life journey and getting to know pet owners. As well as being here to celebrate pet highs, team are also here to offer support at sadder times.
Thank you to our fabulous team for all you do to help support pets and pet owners and the rest of our 387 team. We would be truly lost without you.
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
This is fabulously cuddly Sprockett who came in to visit us yesterday for his vaccination appointment. We don’t often see Old English Sheepdog puppies so the two month old was the centre of attention and had a mini tour of the team! Look at his adorable heart shaped nose! We look forward to more cuddles and to seeing how he has grown next time he is in!
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
With two of our Registered Veterinary Nurses going on maternity leave in Spring 2025, we’re looking for an experienced, qualified nurse to join our fantastic highly skilled clinical team.
The successful candidate will work a 4-day week and take a share of Saturdays on rotation. There’s no out of hours. You’ll have the opportunity to work in the only purpose built cat clinic within a 30 mile radius as well as being part of the clinical team nursing an increasing number of in-patients with our new dental operating suite and additional sterile theatre now up and running.
We’re really passionate about creating a nice place to work and are proud to be an Investors in People platinum business. We champion individual growth as well as whole practice progression and our workplace ethos is one focused around the importance of team, inclusivity, compassion and respect.
We are committed to opportunity for all and welcome applicants from diverse backgrounds. If you feel you’re the right person to join our amazing team we’d love to hear from you!
Click here for more information and for details on how to apply.
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
We are super excited to announce that 387 Veterinary Centre is now an accredited Dog Friendly Clinic! The scheme, run by The Dogs Trust and British Veterinary Behaviour Association, was set up to help vet practices better care for the emotional and behavioural needs of dogs on vet visits. It encourages practices to work on minimising canine stress and maximising canine wellbeing, not just in the waiting room but also in consults rooms and other clinical areas.
Our team have carried out lots of training around recognition and management of canine stress and anxiety. And we’ve introduced lots of new initiatives in practice too. These include mats your canine can rest on in the waiting room; towels you can borrow if your dog has been caught in a downpour on the way in; a canine retail area full of carefully selected toys and accessories for behavioural and emotional enrichment; dog water bowls set at a variety of heights; lots of treats jars; and the use of Lickimats® in consultations to reduce canine anxiety and reinforce positive experience. Check out these gorgeous pups who are loving the Lickimat® experience!
There are lots of things owners can do too to help make vet visits successful, from bringing puppies in to socialisation and habituation appointments, to avoiding your dog having too many sensory experiences on the way to a vet appointment which can make them over-excited or feel overwhelmed. Ask us for a copy of our handout ‘Reducing canine stress on visits to the vets’ when you are next in!
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
Many of you who have been into practice over the last month will have been invited to complete a customer satisfaction survey for our governing body, The Royal College of Veterinary Surgeons (RCVS). Huge thanks to those of you who have participated. Your responses form contributing evidence towards our application for an additional RCVS Client Service Award. We have already submitted a large bank of evidence for review. On Wednesday, we have site visit from an official assessor who will be coming in to chat to team and see our practices and protocols first hand. We are keeping all fingers and toes crossed for a great result!
Additional RCVS Awards allow any practice accredited through the RCVS Practice Standards Scheme to demonstrate how their practice excels in specialist areas. There are 9 additional awards. We are currently applying for Client Service and Team and Professional Responsibility.
The Practice Standards Scheme is a great initiative to help teams run veterinary practices to the highest standards of veterinary care. Choosing an RCVS-accredited practice for your pet gives you the reassurance that your furry friend is in great hands. RCVS practices are rigorously assessed every 4 years to ensure standards are maintained. 387 Veterinary Centre has been an RCVS accredited practice since 2009.
These two additional RCVS awards will enable us to show our governing body how much we’ve invested in our service provision, clinical excellence, team training and customer care over and above their standard framework recommendations.
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
