A massive shout out to our amazing reception team – Emma, Clare, Beth, Angie and Nikki – this Veterinary Receptionist Appreciation Week! Being a veterinary receptionist is a hugely diverse and busy role. As well as being our front of house representatives and the first touch point for clients contacting 387 Vets and the West Midlands Cat Clinic, our reception team triage cases to ensure you get the right care when you need it, book appointments, process payments, answer queries, dispense medications, transfer histories, liaise with clinical team, respond to WhatsApp messages, follow up test results, clean the reception, waiting and consult areas, ensure waiting room cat carrier covers, dog mats and treat jars are available and well stocked, that supportive literature is available in the waiting room, that client packs are made up … the list goes on! Being able to multitask is essential as is thriving on being busy and being passionate about the job. As well as being customer-facing and customer focused, our reception team are an invaluable support to the rest of our team and are integral to the success of the practice.
Reception team love meeting pets and people. They are helpful, compassionate, supportive, love seeing your pets as they move through various life stages and are always partial to a canine cuddle and a feline hello! Thank you Emma, Clare, Beth, Angie and Nikki for all you do!
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
We love supporting team members to broaden their knowledge in areas of particular clinical interest. Many of you will know our vet Selenia who is holder of a postgraduate certificate in small animal dentistry. Last weekend, Seli attended the British Veterinary Dental Association’s 2026 Congress in London for two days specifically dedicated to learning more about pet dental and oral health. Lectures covered a diverse range of topics from effective pain management and handling difficult extractions to plaque prevention, anaesthesia considerations and useful protocols for exotics dentistry. Topics in the advanced lecture stream were equally as diverse, and there was even a session on how to build your own 3D printing lab for surgical planning! We look forward to hearing all about Seli’s trip when she’s back in tomorrow!
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
With the second week in February traditionally recognising National Tooth Ache Day, it’s important to remember that, just like us, our furry friends can get tooth ache too! If you notice your pet has smelly breath or is drooling, chewing on one side of their mouth, pawing at their mouth, eating more slowly or choosing to eat wet food over dry biscuit, it could be that they are suffering from some kind of dental or oral issue. There are many causes of dental and periodontal pain. These can include inflamed gums, tooth decay, broken or fractured teeth, damaged enamel, painful growths and, in cats, resorptive lesions, where teeth decay from the root upwards. Ouch! If you notice any of these symptoms, please do book your pet in for a dental examination with a vet as it’s likely your pet is in significant discomfort.
Even if there are no obvious indications of a problem, regular pet dental health check ups are really important. Did you know periodontal disease (inflammation and infection of the tissues supporting the teeth) is one of the most common health issues in pets? And that pets can be really good at hiding pain?
We ideally recommend 3-6 monthly checks for pets and at very least, once a year. Give us a call on 01922 411755 to arrange your pet’s dental check up. Get in touch too to book in for advice on oral hygiene routines to keep dental and periodontal disease at bay.
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
A huge thank you to everyone who contributed to our ‘Give a Pet a Christmas Dinner’ campaign which ran throughout December. We received a huge number of donations to help charities support dogs and cats in local shelters waiting for their forever homes. You donated an incredible 673 tins, sachets and trays of wet food, just shy of 40kg of dry food, 90 packets of treats and nearly 100 pet toys, not to mention stacks of pet accessories including pet beds, blankets, towels, leads, harnesses, bowls, brushes, puppy pads and more!
Cat donations have been shared between 4 local cat charities. These are the doggy donations which were dropped off at Birmingham Dogs Home in Coven at the beginning of this week. There were so many that they filled the empty collection bin in the foyer and we had to stack the rest of the donations at the sides!
Pet charities rely on donations like these to undertake the great work they do looking after homeless pets in need. They are hugely grateful for your amazing kindness and generosity.
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
With predictions for a foot of snow in the next 24 hours, here are some great tips from The Dogs Trust for keeping dogs safe when you’re out and about in wintery weather:
In snowy weather, to help prevent injury, keep dogs on a lead to ensure they don’t unwittingly venture onto unsafe ground or stumble into holes hidden by snowfall.
Do up any lead or harness clips before you set out as they are harder to manage with cold hands.
Some dogs get cold more readily than others. Shorter-haired breeds and puppies will benefit from wearing a dog coat to keep them warm.
Don’t let dogs walk on frozen ponds as the ice may not bear their weight. If they do fall in, do not go in after them. Encourage your dog to swim back to you if possible and call the emergency services.
Make sure you and your dog are easily visible to others in poor weather to keep you safe.
After winter walks, wipe your dog’s legs, feet and tummy as grit and dampness can cause irritation.
If it’s too nasty to go outside for any length of time, have some activities to hand to entertain your dog indoors. Long lasting chews, LickiMats® and enrichment toys are great for engagement. Check out our carefully curated range in our waiting room!
Click here for further ideas and support from The Dogs Trust on caring for your canine companion in cold weather.
Wellcare World specializes in providing the latest advancements in wellness technology, supplementation, and lifestyle changes that improve health and increase the quality of people's lives.To learn more, visit WellcareWorld.com and begin living a better life today.
